Terms and conditions

By submitting and/or confirming the order, you understand and accept the terms and conditions of the purchasing from the Company. These terms and conditions are not limited to the online shopping platform, but also include orders confirmed by telephone or email. Please note that these terms and conditions may be amended from time to time. Notices regarding amendments will be posted at our home-page to inform you of the effective dates of the amendments. Amendments will not have a retrospective effect.

Privacy statement

This privacy statement is created for our customers in order to demonstrate our firm commitment to your privacy. We respect and value your privacy. For purposes of the provision of commercial services via our website, you may be required to provide personal information that may include, but not be limited to, your name, gender, age, identity document number, telephone number, fax number, home address, email address, and credit card and bank account number. Personal information collected from you is submitted with your knowledge and consent. Alcolear Limited will only use that information to provide a more customized service to you. Alcolear Limited will not, without permission, sell, disclose or provide ANY of your personal information to any third party, unless required to do so by law. Alcolear Limited uses various encryption techniques to transmit via the Internet your personal information provided for the purpose of the provision of commercial services. Only our authorized personnel may access such personal information.
Please note that the Statements may be amended from time to time. Notices regarding amendments will be posted at our home-page to inform you of the effective dates of the amendments. Amendments will not have a retrospective effect.

Delivery

During the promotion period, free local delivery service is available for online orders, except for outlying islands or overseas areas. We reserve the right to charge additional fees to customers in the event of a single order with more than one delivery destination; or if, due to an incomplete or incorrect shipping address or there is no one receiving or picking up at the specified address or time, additional costs are incurred.

Wholesale orders

24 or more packs for a single product constitute a wholesale order. Pricing for delivery and related charges (if any) will be determined by us based on the actual cost.

Refund

Orders cannot be canceled once they have been submitted. The company does not assume any liability for loss or damage to any goods in transit. No refund will be given after the order has been shipped.

International order

For all orders for delivery outside Hong Kong, it is the customer’s responsibility to check with their local customs, tax authorities or other government agencies for relevant import restrictions. The customer is responsible for all customs confiscation risks and/or import taxes (If any). Delivery charges for overseas orders will be determined by us based on the actual cost.

Disclaimer

We will not be liable for any problems caused by improper use of the products; we reserve the right to modify and amend the price, delivery charges, and online shopping terms and conditions from time to time without prior notice; Alcolear Limited reserves the right to make the final decision for any disputes.

If you have any question

Contact us